Rebranding Announcement
Paynote is Becoming SeamlessACH
A name that better reflects what our platform does — and aligns it with the broader SeamlessChex family. Your account, your data, and your integrations stay exactly the same.
Overview
Paynote is rebranding to SeamlessACH — a name that better reflects what our platform does and aligns it with the broader SeamlessChex product family.
This is a branding change only. The core platform, your account, your data, your API keys, and your existing integrations are not affected.
One action will be required from merchants who use API integrations: when the new API URL is announced, it will need to be updated in your integrations. You will receive advance notice before any change is required.
What Is Changing
| Item | Current | New | Action Required |
|---|---|---|---|
| Product name | Paynote | SeamlessACH | None |
| Platform URL | paynote.seamlesschex.com | dashboard.seamlesschex.com/ach | Update bookmarks |
| Login page | Separate login for our products | Login at dashboard.seamlesschex.com | None (redirects work) |
| API URL | Current URL | New API URL (announced separately) | ⚠️ Update all integrations |
| Sender email (emails from our system) & Contact email | [email protected] / [email protected] | [email protected] | Update inbox filters if used Emails sent to [email protected] will continue forwarding to [email protected] |
| WordPress plugin | Current version | New version in Plugin Directory | Update plugin when released |
| Account credentials | Unchanged | — | None |
| API keys | Unchanged | — | None |
| Payment history | Unchanged | — | None |
| Customer data | Unchanged | — | None |
⚠️ Action Required — New API URL
The most important change that requires action from you is the introduction of a new API URL.
If you use any of the following, you will need to update the API URL:
- Custom integrations — any code that makes direct calls to the Paynote API
- WordPress plugin — an updated version will be released automatically; updating the plugin will apply the new URL
- CheckoutJS — update the script source URL
- CRM integrations (HubSpot, Salesforce, Zapier, etc.) — update the endpoint URL in your integration settings
- Any other direct API usage
✅ We will notify you in advance before the old API URL is retired. You will have time to update your integrations. No action is needed right now.
New Multi Login
As part of this transition, we are launching a new unified login page at dashboard.seamlesschex.com.
- If you use only Paynote / SeamlessACH — you will sign in and land on your dashboard at dashboard.seamlesschex.com/ach/
- If you also use SeamlessChex eCheck — you will see a product selector; eCheck opens at dashboard.seamlesschex.com/echeck/
- Your email, password, and credentials remain the same
→ Learn how Multi Login works
Frequently Asked Questions
General
What is SeamlessACH?
SeamlessACH is the new name for Paynote. Everything you know about Paynote — the features, your account, your data — stays exactly the same. Only the name and visual branding are changing.
Why is Paynote being renamed?
SeamlessACH better describes what the platform does (ACH payments) and aligns it with our SeamlessChex product family, making it clearer for merchants and their customers.
When will the change happen?
The rebranding is rolling out over the coming weeks. You will see the new name and branding appearing progressively across the platform.
Account & Credentials
Will my login credentials change?
No. Your email address and password remain unchanged.
Will my API keys change?
No. Your existing API keys will continue to work. Only the base URL changes (announced separately).
Will my customers' payment history be affected?
No. All historical transactions, customer data, and payment records remain intact and unchanged.
Will my subscription or billing change?
No. Your plan and billing remain exactly the same.
Integrations & API
Do I need to update my API integration right now?
Not yet. The current API URL will continue to work during the transition. You will receive a notification with the new URL and a migration deadline in advance.
How will I know when the new API URL is ready?
You will receive an email notification at your registered email address. We will also post a banner in your dashboard.
What if I miss the deadline to update?
We will provide ample transition time and send multiple reminders. If you need additional time, contact us at [email protected].
Do I need to update my WordPress plugin?
A new version will be released in the WordPress Plugin Directory. Updating to the new version will automatically configure the correct API URL. Until then, your current plugin version continues to work.
What about CheckoutJS?
An updated version of the CheckoutJS script will be available. We will notify you when it is ready.
Emails & Notifications
Will the sender email address change?
System emails will now come from [email protected] instead of [email protected]. Please add this address to your safe sender list if needed.
Will email templates change?
The emails your customers receive will now show the SeamlessACH name and logo. The content and structure remain the same.
Dashboard URLs
What are the new dashboard URLs?
Each platform now has its own URL under the unified dashboard:
• SeamlessACH (Paynote) → dashboard.seamlesschex.com/ach/
• SeamlessChex eCheck → dashboard.seamlesschex.com/echeck/
Both old addresses (paynote.seamlesschex.com and portal.seamlesschex.com) redirect automatically. No need to update your bookmarks right away.
• SeamlessACH (Paynote) → dashboard.seamlesschex.com/ach/
• SeamlessChex eCheck → dashboard.seamlesschex.com/echeck/
Both old addresses (paynote.seamlesschex.com and portal.seamlesschex.com) redirect automatically. No need to update your bookmarks right away.
Support
Who do I contact if I have questions?
Email us at [email protected] or call 888-998-2439. We are available Monday–Friday, 9am–6pm EST.